No matter how much time
and effort we put into controlling our project costs everything always cost
more and takes longer than we expect. We’re not dumb – we just can’t get it
We tried to figure out
what was going on. After a lot of discussion, we focused on what the CEO
expected. It emerged that the CEO made promises to the board and investors that
he knew he couldn’t keep. He then tried to impose these targets on us and the
projects. He just thought it was easier to manage the board this way.
We told him this wasn’t
the way we wanted work. We needed honesty and transparency and it was better to
face reality than to create expectations that we knew were unrealistic from the
start. He and we couldn’t rely on this type of behavior as the business grew.