I fired Alan after he was rude to a customer

This was the third time Alan had been rude to a customer. I spoke to him but he ignored me and didn’t listen to what I had to tell him.

This time the customer wrote to me and told me what had happened and said this was the last time he would do business with us. He bought 3.4% of everything we sold, so I went to see him myself and said I would handle his account. He demanded we fire Alan. I was so mad that when I got back to the office, I called Alan into my office and fired him. I refused to write a reference and just paid him until the end of the month.

Everyone in the office was surprised by my reaction but no one said anything.

My first hire was negatively affecting staff morale

As CEO of my business, Mary was my first hire and we have been through a lot together. We were very close but as the business and team have grown, we do not spend as much time together.

Last week the team decided that the new software program would go live at the end of the month. Mary did not agree with the decision. She didn’t listen to anyone even though software is not her area of expertise. She argued with everyone. She kept saying she was the first employee and she knew what was right.

I could not get her to see reason. Eventually we had a personal discussion. She told me she no longer trusted me and that I had broken all my promises to her. I simply could not deal with her. Later, I was approached by several members of the team who said it was becoming more and more difficult to work with Mary.