One morning, an employee
mentioned there were rumors that the port would be closed due to a dockworkers
strike. I asked if anyone knew how much material we had coming in. No one did. I
asked if anyone knew how much was actually at the dock. No one did. I asked how
much stock have we paid for that hasn’t been delivered yet. No one knew.
I was shocked – no one
knew what was going in our supply chain. It was all there in the system but no
one bothered to look. Clearly they didn’t look at the data everyday. I asked
why they weren’t using it.
They said it was all wrong
and has been since the day the system was set up, so no one uses it. I asked
how they managed the supply chain and they said they’d call friends at the dock
and ask what they have, then call the customs agent and ask what is coming in.
I asked if this meant our physical stock records on the computer were wrong and
they said yes.