corporate life we used consultants. I always felt they told me what I already
knew but they provided authority and helped with politics. They were also
started my business, I vowed not to use consultants but we didn’t have a lot of
bandwidth and needed to do some process mapping of our logistics as we grew.
not to use a firm and found a local person with an MBA who was a logistic
specialist. I briefed her and she started her assignment.
presented her report to our senior team. What she showed was that we weren’t
communicating with one another and that the systems had big holes in them. We
had too many manual interventions and the data entry was inaccurate.
reaction was this was great as these were easy problems to fix. Dealing with
these issues would improve productivity and customer service.
reaction from our team was quite different. Team members started to blame one
another and everyone was critical of the IT people. Tempers flared. I tried to
calm everyone down and show them that this was good news as we could easily fix
everything. It didn’t matter of who was at fault; it was an issue of growing
pains that needed to be dealt with.
that all of this became interpersonal was unsettling for me. I had a lot of
work to do to bring this team together.